QWhat kinds of products does Marumoto Trading Co., Ltd. handle?

AWe specialize in household goods, with a primary focus on cooking utensils and everyday miscellaneous items sold at home centers, specialty stores, general merchandise stores (GMS), and variety stores.

QCould you please explain the procedure for new business transactions?

APlease contact us via the form or by phone.

QIs it possible to discuss pricing?

AYes, it is possible. We adjust the pricing after discussing the lot sizes and transaction conditions.

QCan I order custom-made or customized products?

AConsultation is available. Please contact us via the inquiry form.

QHow long does delivery take?

ADepending on the type of transaction, in-stock items can be delivered in as little as 1–2 business days. For items shipped on the same day, delivery takes roughly 3 days, and for items that need to be ordered, please allow approximately 5 days.

QIs it possible to set up a regular delivery schedule?

AYes, it is possible. After discussing with our representative, we can arrange for deliveries on a regular schedule.

QIs it possible to return or exchange products?

AFor defective products, we offer exchange and refund services.

QDo you offer international shipping?

AYes, we do offer international shipping. However, depending on the product and manufacturer, there may be cases where it is not available.

QPlease tell me about the procedures for new business transactions.

AFor manufacturers:
Please contact us via the inquiry form.

For e-commerce businesses:
Please apply through Marumoto Net (we will respond after payment screening). If you are considering online procurement, please contact us via the inquiry form; if you prefer an individual consultation, please call us.

For retailers:
Please contact us via the inquiry form. Additionally, if you wish to speak with a sales representative, please call us.